FAQ

Question 1

Are you wondering whether it is safe to book and pay for airline tickets online?

Accepted Answer

The security of your information is our top priority. We make every effort to protect your personal data against any form of unauthorized access, use, or modification. Furthermore, at zbor24.ro, we implement the highest security standards for VISA and MasterCard transactions. Through the Verified by VISA and MasterCard Secure Code protocols, you can activate an additional password for your card, thus ensuring that no payment is processed without your direct consent.

Question 2

What payment methods are available on the zbor24.ro platform?

Accepted Answer

To complete your transaction on zbor24.ro, you must validate any online payment through the 3D Secure verification system. This security code is sent directly to you by your bank via SMS. If you do not receive the message with the required code, it is essential to contact the card-issuing bank to request assistance or to obtain the confirmation code.

Question 3

What is the procedure for canceling a ticket and how can I request a refund for the amount paid on zbor24.ro?

Accepted Answer

If the cancellation is initiated by the passenger, the process will be carried out strictly in accordance with the policies and regulations of the airline operating the flight. For further details, the zbor24.ro team is available by phone, email, or via Viber and WhatsApp messaging apps, where a consultant will provide you with all the necessary assistance.

Question 4

Is it possible to transfer a flight ticket to another person's name through zbor24.ro?

Accepted Answer

Most airlines do not allow name changes, though there are exceptions.

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