Privacy Policy

Personal data protection policy

This document refers to the collection and use of personal data that you provide directly or indirectly when using the services offered by Zbor24.ro. Zbor24.ro respects the right regarding the confidentiality and data protection of the users of the website www.zbor24.ro. Our intention is to offer you, the user of the website www.zbor24.ro or caller of the Zbor24.ro telephone line, a safe experience that will not affect your personal life. In this sense, we make all the necessary efforts to ensure that the information you enter in our database is used exclusively for the correct purposes. Terms that are not defined in this Policy will have the meaning mentioned in the Zbor24.ro Terms and Conditions.

The personal data we process
When you call the dedicated Zbor24.ro telephone line, you register on the website www.zbor24.ro, by creating an account, by accessing it, by filling in some forms, by booking, requesting or purchasing the various services and products made available by Zbor24 .ro or the contractual partners of Zbor24.ro or by activating promotional or advertising messages, Zbor24.ro will process personal information of a nature to identify a certain person.

The personal data we process may include:

A. Personal data provided by you
When you order or purchase a service from our website or through our other contact methods (phone, email, chat, Facebook or any social network, WhatsApp, etc.), we will ask you to provide us with personal information , including name and surname, date of birth, gender, address, details of the identity document used during the trip (identity card or passport), telephone number, email address, information regarding the credit card and nationality, details for invoicing, including CNP or signature.

Based on your choice of our services, if they include a plane ticket, we will also retain the following information: plane ticket number, reservation number, ticket price, reservation code, flight number, date and place of departure/return , the flight destination and any other details regarding the service related to the plane ticket.

If the services you choose include hotel accommodation, travel packages, car rental, transfers, tickets to the destination or any other travel service, we will retain the following information: reservation number, voucher number, reservation price, hotel name, number of stars of the hotel, the destination or any other information related to the accommodation services/travel package.

If the services chosen by you are linked to a travel insurance number, we will also retain all the information related to the insurance: the destination, the period covered, the price of the insurance, the personal details insured.

If the services you choose are related to assistance in submitting a claim for compensation in order to obtain compensation from a Tourist Service Provider, it is possible to collect and/or transmit to our partners the following personal data: name, surname , address, e-mail, telephone number, passport/identity card number, copy of the ticket, flight details (airline company, flight number, departure and arrival airport, departure date, adult and minor passengers on reservation, airline ticket reservation, boarding pass.)

When you create an account on the website - www.zbor24.ro, we will ask you to provide us with personal information, including your name and surname, gender, phone number, email address and password. The user account allows you to add information about the passengers you usually travel with. The user account also allows you to access all the bonuses in the form of discounts that are offered to you. We also retain information regarding the benefits and advantages cards offered by the airlines, your search history and reservations.

When you subscribe to the Zbor24.ro Newsletter, we will ask you to provide us with your email address, name and surname.

If you are subscribed to our Newsletter, we may ask you for details about your travel preferences and other similar details.

When you contact us by phone or write to us, using the forms on our website, we ask you to provide us with your contact details: name and surname, email address, phone number.

B. Personal Data We Collect Automatically
When you visit the website www.Zbor24.ro, we automatically collect certain information, which includes, but is not limited to, your IP address, cookie information, more precisely the date and time you accessed our services, hardware, software or the browser you use and information about your computer's operating system, such as language settings and the location from which you access our services.

When you create a user account on the website www.Zbor24.ro, when you purchase a service or when you subscribe to our Newsletter, we also collect information about your search and purchase history and about your activity on the website www.Zbor24.ro, including information about clicks and the pages you have seen.

C. The personal data you provide us about other people
When you purchase a service from the website www.Zbor24.ro or through any other channel (phone, e-mail, chat, Facebook or any other social network, WhatsApp, etc.), you can make a trip with other people, whose details you provide to us as part of the booking process or you can purchase a service on behalf of someone else or for other people existing on the same booking. Under these conditions, it is your responsibility to ensure that the person whose personal data you have provided is informed about this and has understood and accepted the way in which we use that information, as described in the Privacy Policy.

Collection and use of personal data by Zbor24.ro
Zbor24.ro uses your stored personal information - the details provided during registration and the activity you carried out on the website www.zbor24.ro - especially to facilitate your access to the site, to improve products and services and to inform you about the latest products and services you are interested in.

We may use your personal data exclusively for the following purposes ("Authorized Purposes"):

A. Provision of our Services
First of all, we use your personal data to provide you with information, travel services or other Additional Services that you ordered or were interested in.

B. Communication with you
We use your personal data to contact you about the services you have purchased from us. It is possible to contact you by email, post, phone or text messages. The method depends on the contact information you previously shared with us and the method by which you contacted us.

Reasons we may contact you include:

1. managing the travel services you have purchased;

2. your confirmation of the details of your trip;

3. offering, free of charge, our consulting services for the services related to the purchased trip;

4. responding to or handling any requests from you;

5. sending you a questionnaire or inviting you to give us a review of your experience with us, following the purchase of our services;

6. sending you other information or administrative materials related to the services you have purchased;

7. sending you a questionnaire or inviting you to give us a review of your experience with the service provider or the hotel;

8. sending you materials related to future reservations or a summary of previous reservations you made through Zbor24.ro;

9. if you tell us that a guest review is useful or not, we will add this aspect to the feedback received from other customers, in order to sort and prioritize guest reviews. We do this to help other customers like you find the best services that suit them.

C. Customer relations service
You can contact our customer relations service 24 hours a day, 7 days a week online and by phone.

Your personal data, such as information about the services you have purchased or information about your user account, is used to find appropriate solutions to your requests and to answer any questions you may have with regarding the services you have purchased or any other travel-related questions.

When you contact us (by phone, email, chat, Facebook or through any other social network, WhatsApp, etc.), Zbor24.ro uses an automatic phone application to detect your phone number from your existing reservations. Zbor24.ro agents will ask you for some details, in order to identify you properly. We will ask you questions about the details you provided us in the reservations made, so that, if you will not be able to provide us with enough details, we may not be able to help solve your request.

D. Creating your user account on the website www.zbor24.ro
You have the option to create a user account on the website www.zbor24.ro 

We use the information you provide us to administer this account, allowing you to purchase our services, manage the services purchased by you, benefit from special offers and manage your settings.

You must be at least 16 years old to create a user account on the www.zbor24.ro website.

E. Marketing activities
We use the personal data provided by you for marketing activities, which may include:

1. using your email address to send you the newsletter about our products and services. You can unsubscribe from marketing communications by email, at any time, by clicking on the Unsubscribe link, included at the end of each email;

2. based on the information about your previous searches and purchases, we can include personalized offers in our Newsletters, to allow you to choose among the best offers that might interest you;

3. if you participate in other promotional activities that we carry out, relevant information will be used for the administration of these activities;

4. from time to time, we may ask you to participate in marketing research. When you are invited to participate in such research, you will receive all the information necessary to understand what personal data is collected and how your personal data is further used.

5. if you participate in a market study, the Zbor24.ro Consultant will contact you by phone in order to conduct an interview. Thus, you will be asked to give us a phone number and give us your consent to be able to process this contact detail.

6. if you want to participate in various campaigns organized by us, by signing up for that campaign, we will process, as the case may be, your personal data including, but not limited to: name, surname, phone number, address, e-mail, photo/video image, for the organization of the Campaign and for the transmission/delivery of the prize, as well as for advertising, marketing and advertising purposes. For each campaign carried out, we will inform you in detail in the regulations of the respective campaign.

You must be at least 16 years old to subscribe to our email marketing communications.

F. Improving the quality of our services
We constantly strive to improve our services and it is possible to use personal data for analytical purposes, to optimize and customize our online platform, according to your needs, transforming the website www.zbor24.ro into an easier one used and more pleasant and to improve our Customer Relations Service.

We may use certain technologies to better understand the needs of our users, to optimize their experience and to improve our services. Such technologies help us better understand the user experience (how much time they spend on the website and on which pages, which links they access, what preferences they have, etc.) and this allows us to build and maintain our services based on feedback from users.

G. Call Monitoring
When you use our customer service phone lines to contact us or when we contact you by phone, we will record the call for the following reasons: improving the quality and performance of our team, handling complaints, training materials. During telephone conversations with our customer service team there may be live listening or the calls may be recorded for quality control and training purposes, which include the use of recordings, for handling complaints and for the purpose of detecting attempted fraud .

H. Legal Purposes
We may use your data to comply with our legal obligations (such as, for example, record keeping obligations), for compliance verification or registration obligations (for example, under antitrust laws, export laws, trade sanctions and laws regarding the embargo, laws against money laundering, financial and credit verification and the prevention of fraud and crimes and for the purpose of detecting them).

It is also possible to use your data, if necessary, in order to comply with court orders and to pursue and defend our legal rights.

H. Legal Purposes
We may use your data to comply with our legal obligations (such as, for example, record keeping obligations), for compliance verification or registration obligations (for example, under antitrust laws, export laws, trade sanctions and laws regarding the embargo, laws against money laundering, financial and credit verification and the prevention of fraud and crimes and for the purpose of detecting them).

It is also possible to use your data, if necessary, in order to comply with court orders and to pursue and defend our legal rights.

The legal grounds for processing your personal data
Taking into account the fact that you have the right to know the purpose of processing your personal data, we will inform you before processing your personal data for purposes other than those for which you disclosed your personal data to us.

Execution of contracts with our clients
Based on the contract or the terms and conditions accepted by you, as a customer of Zbor24.ro, we will process the personal data you have provided us, as well as any other data necessary for us to be able to provide our services, according to the contractual provisions and those of the Romanian law.
The execution of the contract concluded with you is the legal basis for the processing of your personal data for the following purposes: provision of our services, communication with you and activities related to the customer relations service.

Legitimate interests
We may use your information for legitimate interests, such as providing our services, if the service is purchased by a person other than the beneficiary.
It is possible to use your information for our legitimate interests, to be able to offer you the best and appropriate content of the website - www.zbor24.ro, of emails and newsletters, to improve and promote our products and services and the content of our website and for monitoring calls, for administrative purposes, including for the security of our headquarters and for legal purposes.
If you purchased a service from the website www.zbor24.ro, we will subscribe you to our newsletter, for related products and services, according to Romanian law. You have the option to opt out of receiving such Newsletters, both at the time of purchasing the service or inform us about this wish by email: marketing@zbor24.ro.

Your consent
We use your personal data based on your specific consent to subscribe to our newsletter regarding our products and services. You can withdraw your consent by clicking on the unsubscribe button at the end of each email.
We also rely on your consent when you create your user account on the www.zbor24.ro website. You can withdraw your consent by deleting your user account at any time.

Legal obligations
It is possible to process some of your data, in the context of providing services, based on legal obligations (e.g. for reporting purposes or for anti-money laundering purposes) or the obligations imposed on the website www.zbor24.ro by the laws applicable.

Recipients of personal information
As a rule, Zbor24.ro will not provide (through sale or rental) your personal information to third parties. However, Zbor24.ro will transmit the information to third parties, when this is necessary for the purpose of data processing, such as the following cases:

Tourist Service Providers
The personal data necessary to provide the travel services you have purchased will be transferred to third parties - Travel Service Providers so that the ordered travel services or Additional Services can be provided.

Business partners
It is possible to work with business partners, who offer services sold on the website www.zbor24.ro (accommodation, insurance, payment providers or other travel-related services). When you purchase a service from us, certain personal data necessary for the provision of such services, such as your name and email address, home address, payment details and other relevant information, may be transmitted to partners our business. The data transmitted to our business partners is limited to the personal data necessary to provide the service, according to those established by the business partners.

Competent authorities
It is possible to disclose personal data to the institutions that apply the law, to the extent that this is required by law or is strictly necessary for the prevention, detection or criminal prosecution of crimes and frauds or if we are otherwise obliged, by law, to do this thing. We may have to disclose personal data to the competent authorities in order to protect and defend our rights or assets or the rights and assets of our business partners.

Other situations
It is possible to transfer your data and the data provided by you regarding other people on the same reservation to our partners, in the event that it will be necessary to obtain compensation under EC Regulation 261/2004 for the delay or cancellation of the flight or in case in which you are denied boarding.

Also, in other specific situations, when we collect your personal data, if necessary, we may ask for your consent for the transmission of said data to third parties. In the latter case, we will inform you about such processing and we will not transmit the data before obtaining your consent.

Other situations in which we process your data

Persons authorized o process personal data
For the processing of personal data, we may use authorized persons for the processing of personal data, such as providers of IT solutions necessary for business management, including accounting solutions, providers of contract management solutions or conference organizers. We will conclude agreements for the processing of personal data with all persons authorized to process personal data, which will include appropriate clauses, which will ensure that they assume their obligations to process personal data (including the obligation to delete them) in the agreement fully with the applicable laws and that it offers adequate protection of your personal data.

Duration of storage
We have implemented technical and organizational measures to organize the process and the criteria presented for the deletion of your personal data.
Your personal data will be deleted when it is no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable) and it is no longer necessary, from a legal point of view, for us to we still store this data. However, we will retain your personal data, where necessary for us to support or defend you or others against any legal claims, until the end of the relevant retention period or until the claims in question have been resolved .

Security of personal data
Personal data is secured against threats and we ensure that it is protected by an IT infrastructure and appropriate security measures. Moreover, we have implemented internal measures that allow us to discover, notify and document security breaches in the shortest possible time.
If we discover any breach of personal data, which presents a risk to your rights and freedoms, we will inform the National Supervisory Authority for the Processing of Personal Data. You will be informed about the violation of your personal data, if this leads to a high risk for your rights and freedoms.

Your rights regarding the processing of personal data
You have the following rights regarding the processing of personal data, under the conditions provided by law:

1. The right to request a copy of the personal data we hold about you;

2. The right to correct any incorrect or incomplete personal data;

3. The right to oppose or restrict our use of your personal data;

4. The right to withdraw your consent for the processing of data processed on the basis of consent. The withdrawal of the consent will not affect the legality of the processing based on the consent before its withdrawal;

5. The right to delete your personal data, in situations where you have withdrawn your consent, when the processing is no longer necessary or when the respective processing is against the law;

6. The right to data portability, which allows us to send a copy of the processed data we received from you to an entity indicated by you.

If you have questions about the processing of your personal data or if you want to send us a request or exercise any of your rights related to the processing of personal data, please contact our Data Protection Officer at marketing@zbor24.ro
We will analyze each request and inform you about the actions taken, as soon as possible, within a maximum of one month. If we need more information from you or if we encounter difficulties in solving your request, we will inform you without delay that we need more time to perform a proper analysis of your request.

If you consider that we have not managed to solve all your requests or if you are not satisfied with our answers, you can submit a petition to the National Supervisory Authority for the Processing of Personal Data. You can also appeal to the courts.

About us
The operator responsible for processing your personal data, according to the description in this Privacy Policy, is EMA Plus Solutions S.R.L., a Romanian company, with legal headquarters in Bucharest, Soseaua Bucuresti-Ploiesti no. 73-81, Victoria Business Park, 4th floor, building no. 4, office 20, 013685, Romania, telephone +40 31 781 11 10.

Amendments to the Personal Data Protection Policy
If we decide to change this notice, in order to provide better protection of your rights and personal data, we will publish the new version here, and it will replace the current version.

Thank you for the trust you place in us regarding your personal data and for spending some of your time reading our notification regarding the processing of personal data. Please, do not hesitate to contact us if you have any questions related to your personal data and the processing of this data by us.

This Privacy Policy applies from 01.01.2021.