The commercial company "EMA PLUS SOLUTIONS" SRL, with registration number at the Trade Register J40/19757/2017, unique registration code 38540407, with headquarters in the municipality of Bucharest, Șoseaua București-Ploiești no.73-81, 4th floor, building no.4 , office 20, determines terms, notions and general conditions of use and purchase of available tourist services.
These terms and conditions, which may be amended from time to time, apply directly or indirectly (through distributors) to all our services available online, by e-mail, by telephone. By accessing, browsing and using our website/software and/or by making a booking, you confirm and agree that you have read, understood and agreed to all the terms and conditions set out below, without limitation, in case of disagree with the points described, you can not use the services offered.
These pages, the content and infrastructure of these pages and the online booking service offered on these pages and through this website (the "service") are owned, operated and provided by www.zbor24.ro ("Zbor24.ro", "we", "our" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions below.
Airline ticket conditions
At the time of booking, you will be shown the payment terms provided by the airlines. For the reservations of the airline companies, most of the airline companies request that the ticket payment be made within 24 to 48 hours at most, during which time Zbor24.ro guarantees the availability of seats and fares. You will find this information available on the page and in the booking confirmation email. If the payment is not made within the communicated interval, the airline reserves the right to automatically cancel the tickets.
For low-cost tickets and plane tickets with Intelligent Connections, reservations cannot be made without the payment being registered in the Zbor24.ro accounts, therefore Zbor24.ro does not guarantee you the reservation of the seats and the rates communicated at the time of the reservation request. They will only be guaranteed after payment is made and flight tickets are issued.
Attention: between the moment of making reservation requests on the website or by phone and the moment of paying the plane tickets and viewing the payment in the Zbor24.ro account by its employees, there may be changes in rates or the seats may no longer be available. In these situations, Zbor24.ro will notify passengers and communicate the next fare or propose new flight options that meet their needs.
Service charge
The service fee is the amount you have to pay to the travel service provider, in this case Zbor24.ro, for services that, as a rule, are not offered directly by the flight operators, such as: - Information and support for passengers in in the case of changes or modifications that may occur in the processing of the reservation or in the flight itself - Advising and individually assisting each customer on preferred payment methods - Mediating discussions between the passenger, the flight operator and the airport - Covering the costs of issuing the air ticket - Assistance in situations such as: changing the flight, reimbursement of costs for an unused plane ticket.
The service charges applied by Zbor24.ro are not included in the air ticket prices and may vary from one offer to another. Zbor24.ro reserves the right to decide which service fees apply. For additional services (including, but not limited to: baggage, preferential seats, sports equipment, pets, special assistance service, etc.), purchased at the same time as the issuance of the plane tickets or after their issuance, Zbor24.ro reserves the right to apply a service charge.
In case of cancellation of plane tickets/tourist services (at the initiative of the User or the Tourist Service Providers/Airline/Hotel, etc.), the service fee charged by Zbor24.ro at the time of issuing the ticket or selling any tourist services is not refunded .
Cancellations/Changes
If you want to cancel or change the reserved or purchased service (and the Transport Service Provider allows this), it is your responsibility to inform Zbor24.ro in writing or by phone about your intentions. In certain cases, you may not be able to cancel / modify plane tickets or you will have to comply with certain requirements for these actions. Zbor24.ro or the transport service provider accepts all forms of written requests. Zbor24.ro The transport service provider cannot cancel / modify the plane ticket before receiving your firm request.
In the event of a change to a reservation (including, but not limited to, cancellations, refunds, name changes), Zbor24.ro reserves the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by the Transport Service Provider.
In case of cancellation of plane tickets for voluntary or involuntary reasons, the service fee charged at the time of ticket issuance is not refunded.
In case of cancellation of plane tickets for voluntary or involuntary reasons, the service fee charged at the time of ticket issuance is not refunded. In case of force majeure and not only, the airline may cancel or delay the flight, as well as cancel the reservation without prior notification to the Passenger, following which the money will be returned to the passenger or new flight options will be proposed. In all these cases, the passenger will either be informed directly by the airline or by Zbor24.ro representatives.
The tariff rules imposed by the airlines regarding the change or cancellation of paid flight tickets are displayed at the time of booking. After payment, changing or canceling flight tickets is done strictly according to those fare rules.
Luggages
Each airline has its own baggage rules. This information is presented to you on the website, during the booking process or by Zbor24.ro consultants, by phone.
For some airlines, hand luggage and/or checked baggage is included in the price communicated on the website. For low cost airlines and some scheduled airlines, baggage is charged separately from the ticket price and this information will be provided to you during the booking process. Baggage can be purchased at the time of making the reservation or after issuing the plane tickets, but no later than the check-in.
Each airline has different limits (number of kilograms or length/width/height) for hand or checked baggage. If you do not fit within these dimensions, the airline has the right to charge you extra.
Check-in
Check-in at the airport can be done for both scheduled and low-cost airlines, but for low-cost airlines, an additional fee is paid at the time of check-in. To avoid paying an additional fee, Zbor24.ro recommends that you check-in online before your flight. Information about online check-in will be communicated to you by Zbor24.ro agents at the time of making the reservation. Upon request, a Zbor24.ro agent will perform your check-in and upload it to your reservation, from where you can later download your boarding passes. The printing of boarding passes is mandatory for certain airlines, a fact about which you will be informed by our agents. Zbor24.ro offers this service free of charge and is under no obligation to do so. The passenger is responsible for making, printing and presenting the boarding passes at check-in.
Smart Connections
The online plane ticket site Zbor24.ro offers its Users an application Conexiuni Inteligente (hereinafter referred to as "Conexiuni Inteligente"), which is an advanced search algorithm for flight combinations.
Combinations found using the Smart Connections application comprise two or more flights of one or more airlines, but each flight is offered as a separate service and the airlines do not cooperate in creating such a flight option. The flight option found through the unique Smart Connections algorithm will be referred to as "Flight Option". Purchasing tickets for a specific Smart Connection Flight Option is not the purchase of a single ticket for the entire itinerary, with one or more connections. When deciding to buy airline tickets found using Intelligent Connections, the User will formally make a RESERVATION for each separate ticket of one or more airlines.
Taking into account that the User buys separate tickets for each flight as part of the Flight Option and since the configurations of the flight connections may provide a short period of time for the connection (taking into account the search criteria indicated by the User and the availability of the flights), in the purchase of tickets for a Flight Option with Intelligent Connections, there may be a risk of flight cancellation, delay or time change, so that the inability to use the subsequent flight or flights of the Flight Option may result.
When the search results with the Intelligent Connections feature provide information that the Flight Option is covered by the Zbor24.ro Guarantee, this means that when purchasing tickets as part of this Flight Option, the User will receive from Zbor24.ro, help for the cases and strictly according to the conditions described as follows in the Zbor24.ro Guarantee - click here - https://www.zbor24.ro/ro/garantia
Major force
"Force majeure" means unpredictable events caused by natural phenomena: earthquake, landslide, fire, drought, strong wind, torrential rain, flood, frost, snowfall, etc. Or economic or social circumstances: revolution, belligerent state, blockade, strike, bankruptcy, state ban on import or export, epidemic, etc. The list of such phenomena and circumstances is not exhaustive. The event can be recognized as force majeure only if its existence objectively led to the impossibility of fulfilling the contractual obligations or to their non-compliant fulfillment.
Failure to perform the obligation is not imputable to the debtor if it is due to force majeure, if its occurrence or effects could not be known by the debtor at the time the obligation was born, or if the debtor could not prevent or eliminate the occurrence of force majeure or its consequences.
1. SERVICES
1.1 Through the website www.zbor24.ro and/or the specialized software, the company "EMA PLUS SOLUTIONS" S.R.L. and affiliated partners, offers a dynamic online database for booking and paying for plane tickets, with the help of which, when asked by the customer through a special search form, all available flight options and prices can be displayed on the web page them at the time of questioning. By completing the reservation form, provided by the website www.zbor24.ro and/or the specialized software, the customer reserves a flight option.
1.2 The information provided on our web page when asking the customer about the flight options and their prices represents the information of the airlines that operate the requested routes.
1.3 Through this website, we (www.zbor24.ro and affiliated (distribution) partners) offer an online platform through which all types of temporary accommodation (e.g.: hotels, motels, hostels and B&Bs, called ˝accommodations/accommodations ˝) can promote their rooms to be reserved, and through which website visitors can make these reservations. By reserving a room through Zbor24.ro, you enter into a contractual relationship (legally binding) directly with the accommodation unit where you make the reservation. From the moment you make the reservation, the Zbor24.ro Company acts only as an intermediary between the user and the accommodation unit, transmitting the details of the reservation to the user of the relevant accommodation unit and sending the User a confirmation e-mail for and on behalf of the accommodation unit.
1.4 Each supplier remains responsible at all times for the accuracy, integrity and correctness of the (descriptive) information (including prices and availability) presented on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of quality , level of service or classification of any accommodation that is available.
1.5 The services of the Zbor24.ro company are available exclusively for personal and non-commercial use. Therefore, the user is not allowed to resell, use, copy, monitor, display, save or reproduce any content or information, software, products or services available on the Zbor24.ro website for any commercial or competitive activity or purpose.
1.6 Our website is not and should not be interpreted as a recommendation or guarantee for the benefit (quality, service level or rating) of any proposed flight option.
1.7 For each specific request, at each determined moment in time, the dynamic database forms a variant of the current tourist services at the time of the request, and which corresponds to the actual situation of service availability according to the criteria requested by the user/client.
1.8 Any reservation made on Zbor24.ro will be considered as the user's intention to purchase a specific tourist product or service from the Tourist Service Provider. If the user/client's request is accepted, Zbor24.ro sends a confirmation email.
1.9 All tourist services published on the website and/or through the Zbor24.ro software are subject to the availability of the Tourist Service Providers. The terms and conditions of the Tourist Service Provider (including the passenger transport rules imposed by the airlines) will apply in addition to the Terms and Conditions stipulated by Zbor24.ro.
1.10 The terms of the Tourist Service Providers may include provisions regarding different payment procedures, obligations, cancellations, changes to reservations and refunds (if applicable) or other restrictions. Some airlines may impose additional fees. Zbor24.ro is not responsible for the costs that may occur during transfers from one airport to another or from one terminal to another.
1.11 Zbor24.ro is not responsible for the collection of various additional local taxes by some hotels.
1.12 The Customer/Passenger is directly responsible for complying with the conditions imposed by the Tourist Service Provider regarding boarding times, reconfirmation of flights or any other rules.
2. CONDITIONS. TICKETING.
2.1 Seat reservations for flights are made with the help of international computerized reservation systems, which allow Zbor24.ro access to the company's database and the effective reservation of seats for a specific flight in favor of potential passengers.
2.2 Reservations are free and made before the departure date. The duration of the flight option reservation differs depending on the limit set by the airline or airlines operating the flights in the booked flight option. The duration of the reservation can be changed at any time by the airline or airlines operating the flights from the booked flight option without prior notification to "EMA PLUS SOLUTIONS" S.R.L. Accordingly, the company "EMA PLUS SOLUTIONS" S.R.L. displays this duration as an approximation and cannot guarantee it under any circumstances.
2.3 Once the reservation is made, the passenger will receive from Zbor24.ro information about the flight price (valid at the time of booking), as well as information about the conditions and rules applicable to the plane ticket that can be purchased based on that reservation
2.4 All conditions, rules and restrictions applicable to a plane ticket are those dictated by the airline as well as by other factors (e.g. the visa requirement), independent of the will of Zbor24.ro. These rules, as well as the price of the plane ticket, can be changed, by the will of those who imposed them, until the moment of the actual purchase of the ticket, without Zbor24.ro being held responsible in any way. The price of the air ticket, for certain flight options, may change during the issuance process. If there will be such a probability of price increase after paying for the flight option by the customer, he will be notified about this before the ticket is issued. If the flight options become more expensive after payment, during the issuing process, the passenger will be offered the possibility to pay the difference to finish issuing the flight options, or he will be reimbursed the amount paid in full, using the same payment method by which the payment was made. Zbor24.ro cannot be held responsible for the increase in the price of plane tickets during the issuance process, even after payment for this purpose by the customer.
2.5 The presentation at the customer's request on the website www.zbor24.ro of the flight options represents the offer of Zbor24.ro and the payment by the customer of an offer option represents the confirmation of the passenger's agreement to conclude the contract for the sale of plane tickets with Zbor24.ro and of the passenger and baggage transport contract with the airline. From the moment the passenger receives the plane ticket according to the offer selected and paid for by the customer, the contract for the sale of plane tickets between the passenger and Zbor24.ro as well as the transport contract between the airline and the passenger is considered concluded. The route itinerary, sent to the electronic address indicated by the customer at the time of selection and payment for the flight, represents the passage document, which confirms the conclusion of the contract for the sale of plane tickets and the contract of carriage.
2.6 By paying for the ticket, the customer confirms that he understands that he is concluding a transport contract and enters into a direct legal relationship directly with the transport company. Also, by paying for the ticket, the Customer accepts that in the event that any claims related to the transport services arise, they will submit them directly to the transport company; including in case of its insolvency (bankruptcy). Zbor24.ro is not a guarantor or representative of the transport company.
2.7 At the time of booking a flight, the user has the possibility to enter the details of the loyalty card if he is already enrolled in such a program of an airline, these loyalty programs are subject to the terms and conditions imposed by the company at who is registered as a user/customer.
2.8 The prices of plane tickets sold through Zbor24.ro are the result of a complex system of tariff rules, contractual tariffs, tariffs published in centralized reservation systems, special tariffs, Zbor24.ro service tariff, etc. Under these conditions, each separate flight requires the calculation of the price applicable to the respective plane ticket. The same flight, with the same company can generate different prices.
2.9 Some tariffs or special offers cannot be canceled or changed. The user is obliged to check the fare rules for the booked flight ticket.
2.10 Payment of the plane ticket means that you use
2.10 The payment of the plane ticket means that the user/passenger has read all the conditions of the fare and agrees with them.
2.11 The plane ticket is the document, document or electronic agreement on the basis of which the flight is carried out. The plane ticket is issued by Zbor24.ro but is the property of the airline for which it was issued.
2.12 The passenger in possession of the purchased plane ticket has the obligation to keep it in good condition and to present it at boarding in order to be admitted to the flight. The loss or damage of the plane ticket by the passenger does not entitle him to receive a new ticket, the failure to take the flight for this reason is the sole responsibility of the passenger, without him being able to claim any kind of compensation from Zbor24.ro or the company.
2.13 The terms of the contract and the information written on the air ticket supplement these general conditions. It is considered that the passenger who came into possession of the plane ticket became aware of all this information.
2.14 The Customer/Passenger must comply with the boarding terms (before departure) recommended by the airlines. Usually this is 120 min. for international flights, respectively 90 min. for domestic flights.
2.15 Some airlines require flight reconfirmation at least 72 hours before departure. Failure to comply with this rule may result in cancellation of the flight reservation. Airline ticket coupons must be used in consecutive order. In case of non-compliance with this provision, the airline reserves the right to cancel the ticket in question.
2.16 Zbor24.ro is not responsible and cannot claim compensation because the passenger did not fly, under the following conditions: - the passenger did not show up on time for boarding (120 min before the departure time written on the ticket) - the passenger is refused at boarding due to problems related to his travel documents (including lack of entry visa for the country of destination, false visa, passport with a ban, etc.) or in the event of an unjustified refusal by the authorities to allow travel. - other circumstances or cases of force majeure, which Zbor24.ro could not foresee or avoid.
2.17. Zbor24.ro is not responsible for cancellations, delays or schedule changes of the airline for which the ticket was issued, for the quality of the flight or for services related to the flight (eg - lost luggage), obligations that fall directly to the airline. Zbor24.ro, in accordance with the Warsaw International Conventions, is subject to the requests of the airlines. In such situations, the passenger will contact the carrier directly, which will compensate the passenger in accordance with international regulations.
2.18. The passenger can cancel the purchased plane ticket at any time, before the departure date. Regardless of the reason for cancellation, with the application of the return policy according to the rules imposed by the airlines. As a rule, with the application of the penalty of 100% of the ticket value including taxes and TSF + 10 EUR TSF for cancellation. If the company's rules allow for more favorable return conditions, Zbor24.ro will apply these rules, in favor of the passenger, without affecting the retention of TSF and cancellation TSF.
2.19. The passenger can modify the originally purchased ticket under the conditions established by the airline for which the ticket was issued, for each individual case, by paying an additional fee established by the airline. As a rule, with the application of the penalty of 100% of the ticket value including taxes and TSF + 10 EUR TSF for cancellation. If the company's rules allow more favorable return conditions, Zbor24.ro will apply these rules, in favor of the passenger, without affecting the retention of TSF and TSF of cancellation.
2.20. The passenger cannot use only component parts of the flight related to the purchased ticket. The passenger's non-appearance on the first flight is considered to be a waiver of the ticket and the provisions of these general conditions apply.
2.21. The passenger cannot transfer the plane ticket to a third person.
2.22. Failure to show up for the flight usually means the loss of the plane ticket, with a penalty of 100% of the ticket value.
2.23. The passenger has the obligation to ensure that he is in order from the point of view of all the formalities necessary for the trip (police, customs, health, passport, visa, etc.), Zbor24.ro not having any responsibility towards the passenger from this point of view. Denied boarding for one of these reasons falls under the exclusive responsibility of the passenger, without the latter being able to claim compensation.
2.24. Due to the situation created by the massive requests for political asylum or illegal stays in Western countries, the authorities of all states, even with the presence of an entry visa issued by the embassies of the respective countries, can refuse without explanation the crossing of the border, respectively boarding the plane of the passenger. In such situations, Zbor24.ro cannot claim compensation, because the impossibility of carrying out the transport is due to the act of a third party.
3. CONDITIONS. HOTEL RESERVATIONS
3.1. Through the related software, or the website www.zbor24.ro, and other sites owned by entities that cooperate with Zbor24.ro, it offers the Client/User its hotel services described in detail in the individual offers.
3.2. The Client/User can send a request for a hotel reservation through the Reservation System available through the website www.zbor24.ro by entering all the necessary data in the form, and/or other sites owned by entities with which Zbor24.ro cooperates.
3.3. Confirmation of the request and the tariff. Zbor24.ro sends a confirmation of the request to the e-mail address indicated by the Client/User. The confirmation contains the reservation number, and details about the hotel services, the total price of the services (valid on the date of the reservation), and the selected payment method. The Customer/User/before payment is obliged to check the correctness of the entered data.
3.4. The Client/User must comply with check-in and check-out terms, established by each individual hotel. Usually the normal check-in time is 14:00 and check-out is by 11:00.
3.5. Zbor24.ro is not liable to the Client/User for the improper provision of services, which were ordered and paid for on the spot, in the country of stay or destination.
3.6. The information contained on www.zbor24.ro and other promotional materials of Zbor24.ro, are presented at the time of their composition, subsequently, they may differ from the actual data, as they undergo changes. All the information about the ordered tourist services corresponds to the existing situation at the time of concluding the Application and may not correspond to the actual data, as they undergo changes.
3.7. Zbor24.ro exclusively uses the classification of hotels made by the supplier companies, which ensure the service of Tourists in the territory of the country of stay in providing information about the categories (number of stars) of the hotels. The classification of hotels is carried out by each such partner company based on the standards of its business practices, and may not coincide with the category (number of stars), which is defined by official bodies or by the hotel administration. In connection with the significant differences in the practice of normative regulation of the standardization and certification of hotel services in foreign countries, official documents confirming the certification of services can be granted to tourists only if they are available at partner companies.
3.8. The customer, by paying for the hotel reservation, confirms that he understands that he is concluding an accommodation contract and enters into a direct legal relationship directly with the accommodation unit. Also, by paying for the reservation, the Client accepts that if he has any claims related to the accommodation services, he will submit them directly to the accommodation unit. Zbor24.ro is not a guarantor or representative of the accommodation unit or other provider of tourist services.
3.9. By making a booking with an accommodation provider, the Customer/User accepts that they agree to that accommodation provider's cancellation and no-show policy and any other terms and conditions (of delivery) of the accommodation provider that may apply to the booking or stay To the Customer/User, including for services or products offered by the accommodation provider (the terms and conditions of delivery of an accommodation provider can be obtained from the relevant accommodation provider).
4. RATES AND PRICES
4.1. In response to the query completed by the client/user in the search form on the website www.zbor24.ro or through the related software, all the variants of tourist services queried and accessible at the time of the query and the prices valid at the time of making the respective request are displayed.
4.2. Some rates or special offers cannot be canceled or changed. The Client/User should check the concrete rules of the tariff of the reserved tourist services.
4.3. For payment by bank card directly on the website, Zbor24.ro will collect the amount for the ticket as follows: - in Euro currency, regardless of the base currency of the payer's card. In addition, in order to minimize the effects of bank card fraud attempts, before issuing the travel documents, Zbor24.ro reserves the right to perform random checks: to ask for proof of the user's address, a picture of the card with which the payment is made, a photo with an identity document of the person holding the respective card, as well as a recent account statement. All fees and charges may fluctuate due to exchange rate changes.
4.4. The prices of services sold through Zbor24.ro are the result of a complex system of tariff rules, contractual tariffs, tariffs published in centralized reservation systems, special tariffs, Zbor24.ro service tax, etc. Under these conditions, each individual tourist product requires the calculation of the price applicable to the respective service. The same service, with the same company provider can generate different prices. Given the infinity of prices applicable to tourist services, these, as well as the rules applicable to them, cannot be displayed or published.
4.5. The price of any service implies special conditions, rules and restrictions applicable to that service. The Customer/User/Passenger has the obligation to inform himself about these rules before purchasing the respective product. After purchasing the service, it is considered that the Client/User/Passenger has become aware of all these rules, he can no longer claim that he was not informed.
4.6. If the Customer/User/Passenger pays for the plane ticket in cash at the partner agency's headquarters, the payment is made in RON or EUR, at the exchange rate of the National Bank of Romania +2%, compared to USD or another currency compared to what are the airline fares related to.
4.7. We do not accept other payment methods than those presented on the Site and we do not assume any responsibility for the amounts of money sent by courier.
4.8. For the specific activity, the Zbor24.ro agency applies a service fee policy, called TSF (Ticket Service Fee or Transaction Service Fee) for short. TSFs are not refundable in case of cancellation or change of the air ticket by the customer.
4.9. Zbor24.ro or the Service Provider reserves the right to collect any additional fees (or Commissions) that may arise at the time of credit card reservations. In this case you will be informed about the applicable fees.
5. OTHER TERMS
5.1. This Regulation, as well as the provision of our services, are governed by the legislation in force in Romania, the Rules of the International Air Transport Association (IATA – International Air Transport Association) and the Warsaw Convention
5.2. The display by Zbor24.ro of these general conditions implies the obligation of the Client/User to read them. It is considered that the User/Client/Passenger who purchased the tourist service at Zbor24.ro, has become aware of the content of these conditions and will no longer be able to subsequently invoke their ignorance or lack of information.
5.3. Unless otherwise agreed, the information and any computer programs, software, necessary for the provision of Zbor24.ro services and used on the website www.zbor24.ro and respectively the copyright and economic rights on them as intellectual property belong to Zbor24. ro or its suppliers.
5.4. All disputes, arising in connection with this Regulation, with the contract for the sale of plane tickets, the contract of transport and the provision of our services, are resolved through negotiations or in the courts of Romania, unless the Agency indicates otherwise.
5.5. According to the limitations established in this Service Provision Regulation, Zbor24.ro is only liable for direct damages, actually caused or as a result of the actual non-execution of our obligations within the provision of services by us and only within the limit of the commission collected by to the Provider of the respective service.
5.6. In the event that a clause or part of these Terms is declared void, the remaining valid clauses will continue to have their effects.
5.7. If complaints arise in connection with the non-execution or improper execution of the obligations of the Zbor24.ro company provided for in these Terms and Conditions, they will be resolved based on negotiations, or in the order of claims. Any complaint regarding the service purchased shall be made in writing, within a maximum of 7 days from the date of the event complained of. The term to respond to the submitted claim is 30 calendar days.
5.8. All disputes, arising in connection with these Terms and Conditions, and the provision of our services, are settled in the competent courts of Romania.
PROTECTION OF PERSONAL DATA
The commitment of "EMA PLUS SOLUTIONS" SRL regarding the protection of personal data
Your trust in our services and staff is one of our main concerns. In this regard, in order to provide you with the best possible experience, we focus on continuous improvement in everything we do.
"EMA PLUS SOLUTIONS" SRL understands the importance of personal data and is committed to protecting its confidentiality and security. That is why it is important for us to provide you in an integrated manner with the information related to the processing of your personal data, within these Terms and Conditions.
"EMA PLUS SOLUTIONS" SRL respects the confidentiality of all our customers and the confidentiality of all visitors to our websites and will treat/process personal data with great care, under adequate technical and organizational security conditions.
"EMA PLUS SOLUTIONS" SRL processes the personal data received directly from you, as data subjects, or indirectly during the development of commercial/contractual relations when accessing the services offered by "EMA PLUS SOLUTIONS" SRL.
Personal data are collected either only with your agreement/acceptance, if they are offered knowingly, willingly, on your own initiative, or at the request of "EMA PLUS SOLUTIONS" SRL., for example through one of the online forms used , respectively the online contact form, the online service order form, etc., by subscribing to newsletters (of course, only after you have opted to receive these newsletters), participating in raffles and contests, by filling in the data in the account registration form on a "EMA PLUS SOLUTIONS" SRL website, etc.
Your use of this website and other "EMA PLUS SOLUTIONS" SRL websites is subject to these provisions and the general, technical and participation conditions of "EMA PLUS SOLUTIONS" SRL.
If you do not agree with any of the terms of these terms and conditions, then we urge you not to use any of our websites or provide us with your personal data. It is possible that certain services are conditioned on the provision of this data.
"EMA PLUS SOLUTIONS" SRL will not process your personal data except to the extent that this step is necessary to fulfill the purposes mentioned below, in compliance with legal data security and confidentiality measures.
What personal data does "EMA PLUS SOLUTIONS" SRL process?
The processing of personal data is any operation or set of operations performed on your personal data, by automatic or non-automatic means, such as: collection, registration, organization, structuring, storage, adaptation or modification, extraction, consultation , use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, blocking, deletion, destruction, archiving.
To access the "EMA PLUS SOLUTIONS" SRL websites, you do not need to provide us with any personal data.
In the context of the current activities of "EMA PLUS SOLUTIONS" SRL, including the performance of commercial/contractual activities, procurement of plane tickets, procurement of accommodation services, procurement of tourist packages, involving the purchase of "EMA PLUS SOLUTIONS" SRL services offered on the website, purchase of tickets online or subscribing to "EMA PLUS SOLUTIONS" SRL newsletters, as well as in the context of fulfilling legal obligations, we may request certain personal data.
In this sense, "EMA PLUS SOLUTIONS" SRL will process, among others, the following personal data: name and surname, phone/fax, CNP, passport number, home address/residence, e-mail, profession, place of work, IP address, Bank card no., card expiry date, etc.
Who are the persons concerned?
The persons (targets) whose data can be processed by "EMA PLUS SOLUTIONS" SRL, exclusively for the purposes mentioned below, are: visitors, the general public, their representatives/authorities, legally or conventionally;
The consequences of refusing to provide personal data
You, as the data subject, are obliged to provide complete, up-to-date and correct data.
In order to be able to offer you certain services specific to the activity of "EMA PLUS SOLUTIONS" SRL (e.g., but not limited to, plane ticket reservations, procurement of tourist packages), "EMA PLUS SOLUTIONS" SRL will request the personal data necessary to provide respective services, and the refusal to provide such data may determine the impossibility of providing the services of "EMA PLUS SOLUTIONS" SRL.
When you purchase a service provided by "EMA PLUS SOLUTIONS" SRL, we will collect personal data in connection with the provision of those services.
By reading these provisions, by providing personal data in order to access the services of "EMA PLUS SOLUTIONS" SRL or to purchase plane tickets, tourist packages, etc. through the websites owned by "EMA PLUS SOLUTIONS" SRL, You are informed and/ or you expressly express your consent (give your consent) to the processing of personal data in accordance with the legal provisions on the protection of natural persons with regard to the processing of personal data and the free movement of such data (Community law-EU Regulation 2016/ 679 of April 27, 2016).
If data processing is no longer necessary to provide a service, to fulfill a legal obligation, nor is it justified by a legitimate interest of "EMA PLUS SOLUTIONS" SRL, you can refuse such processing or withdraw your consent previously given, the refusal having effects for the future. For example, the Data Subjects can withdraw their consent for the processing of data for the purpose of direct marketing, personalized offers, at any time and without having to indicate any reason. After the resolution of the request for withdrawal of consent , the data subject will no longer receive commercial information regarding the services offered by "EMA PLUS SOLUTIONS" SRL.
What are the purposes of collecting personal data?
We use your personal data only for the following purposes: Carrying out the commercial/contractual activity of "EMA PLUS SOLUTIONS" SRL; Invoicing and collecting the value of "EMA PLUS SOLUTIONS" SRL services; Marketing, promotion, advertisement, publicity, contests, advertising lotteries, loyalty programs, including the transmission of general or personalized commercial offers; development and improvement of customer relationship management services; commercial communication with customers through any means of communication; Fulfilling incidental legal obligations; Communication with public or public interest bodies/authorities/institutions; Audit and control/supervision activities; Archiving, statistical purposes; Debt collection/Recovery of outstanding debts; Settlement of disputes and litigation, enforcement of court, arbitration decisions, court orders, etc. EMA PLUS SOLUTIONS SRL will consider all information collected from you as confidential and will not share it with third parties (except business partners, as this situation is described below) without your express and prior consent.
Who are the recipients of your personal data?
The recipients of the data may even be the (targeted) persons who provided the personal data, as follows:
Individual clients of "EMA PLUS SOLUTIONS" SRL (current, former or potential), visitors, the general public, their representatives/proxies, legal or conventional; (for the purpose of carrying out commercial/contractual relations);
Recipients (other than data subjects) of the data may be:
central and local public authorities, judicial authorities, police, (within the limits of legal provisions and/or as a result of express requests), banking companies, bailiffs, insurance and reinsurance companies, market research organizations (statistical purpose), etc. .
Processing of personal data for promotional purposes (marketing)
The personal data provided by you (such as: name and surname, e-mail address, fax no., mobile/landline no., etc.) may be processed by "EMA PLUS SOLUTIONS" SRL in compliance with your rights ., in particular the right to information and opposition, for the following purposes: marketing (including direct marketing), contests, advertising lotteries, carrying out commercial communications for the services of "EMA PLUS SOLUTIONS" SRL, including those developed together with a partner "EMA PLUS SOLUTIONS" SRL, through any means of communication, including through electronic communication services.
The personal data provided by you may be used for promotional purposes (marketing) and for the products or services of other partners of "EMA PLUS SOLUTIONS" SRL, respecting your rights
If "EMA PLUS SOLUTIONS" SRL intends to use your data for direct marketing purposes, (if the data subjects have opted for this) you will be informed in advance. You can exercise your right to prevent such processing by selecting the appropriate boxes in the forms/documents used to collect personal data.
Regardless of the situation, if you want your personal data to stop being processed by "EMA PLUS SOLUTIONS" SRL, you can expressly ask us to stop any data processing on our part. At the same time, when you want to stop receiving newsletters or informative materials from "EMA PLUS SOLUTIONS" SRL, you can unsubscribe using the "Unsubscribe" or "Unsubscribe" button.
In the relationship with "EMA PLUS SOLUTIONS" SRL, you benefit according to the applicable legal provisions of the following rights: the right of access, the right to rectification, the right to delete data, the right to restrict processing, the right to data portability, the right to opposition and the process individually automated.
Duration of personal data processing
In order to achieve the mentioned purpose, "EMA PLUS SOLUTIONS" SRL will process your personal data during the whole period of the performance of the contractual relations for which you accessed the service, until the moment when you, or your legal/conventional representative, will exercise the right of opposition/deletion (except in the case where "EMA PLUS SOLUTIONS" SRL processes the data based on a legal obligation or justifies a legitimate interest). After the end of the personal data processing operations, for the purpose for which they were collected, if you or the legal/conventional representative will not exercise the right of opposition/deletion, according to the law, these data will be archived by "EMA PLUS SOLUTIONS ” SRL for the period of time stipulated in the internal procedures of "EMA PLUS SOLUTIONS" SRL and/or will be destroyed.
What security measures are used to protect your data?
To avoid unauthorized use of personal data, as well as possible abuses, we use security methods and technologies, together with appropriate policies and work procedures, to protect the personal data collected.
Complete security of data transmitted over the Internet can never be guaranteed. While "EMA PLUS SOLUTIONS" SRL makes every effort to protect your personal data, we cannot absolutely guarantee the security of data transmitted to "EMA PLUS SOLUTIONS" SRL websites. Any data transmission is at your own risk. Once we receive your information, we will use strict procedures and safeguards against unauthorized, unlawful use, destruction, accidental loss or disclosure of personal data.
Bank data security.
In the case of payments made with the card (example: purchase of plane tickets online), the sale is carried out through the online payment solutions offered by authorized third parties in the relationship with "EMA PLUS SOLUTIONS" SRL. In order to eliminate the risk of your data coming into possession and to be used abusively/illegally by unauthorized persons, authorized third parties in the relationship with "EMA PLUS SOLUTIONS" SRL guarantee the legality and security of personal data (card number, expiration date, etc.) and the IT systems used.
The conditions of personal data transfers outside the EU and the European Economic Area
Data transfers outside the EU and the European Economic Area can only be made under the conditions stipulated by the specific national and EU legislation on the protection of natural persons with regard to the processing of personal data and on their free movement.
What are your rights?
By reading this document, you have been informed about the rights you benefit from, according to the applicable legal provisions, namely: the right of access, the right to rectification, the right to delete data, the right to restrict processing, the right to data portability, the right to the opposition and the automated individual process.
At the same time, when the processing is carried out based on consent, you have the right to withdraw your consent at any time in writing, addressed to "EMA PLUS SOLUTIONS" SRL, under the conditions of the applicable legislation, without affecting the legality of the processing carried out on the basis of prior consent of his withdrawal.
You also have the right to object at any time, free of charge and without any justification, to the processing of your personal data for direct marketing purposes, using, if necessary, the unsubscribe function included in the marketing materials.
For the other purposes, you have the right to object, at any time, free of charge, to the personal data you provide to "EMA PLUS SOLUTIONS" SRL being the subject of processing, with the mention of the data and the intended purpose , only for justified and legitimate reasons related to your particular situation, except in cases where "EMA PLUS SOLUTIONS" SRL demonstrates that it has legitimate and compelling reasons that justify the processing and that prevail over your interests, rights and freedoms or that the purpose is to ascertain , exercising or defending a right in court. In case of unjustified opposition, "EMA PLUS SOLUTIONS" SRL is entitled to further process the data in question.
By reading this document you have become aware and understand that the personal data provided to "EMA PLUS SOLUTIONS" SRL constitute determining elements for accessing the services offered by "EMA PLUS SOLUTIONS" SRL and/or carrying out the commercial/contractual activity.
In the event that you, directly or through a representative, exercise your rights mentioned above, in a manifestly unfounded, unjustified or excessive manner, especially due to the repetitive character, "EMA PLUS SOLUTIONS" SRL can:
either charge a reasonable fee taking into account administrative costs for providing the information or communication or for taking the requested measures; or refuse to comply with the request.
Also, if the persons concerned, directly or through a representative, exercise their right of opposition in an obviously unfounded, unjustified or excessive manner, especially due to their repetitive nature, "EMA PLUS SOLUTIONS" SRL is entitled to terminate the Contract concluded with The client "EMA PLUS SOLUTIONS" SRL, without any other formality or intervention of the courts, except for a prior notification.
You are also granted the right to file a complaint with a supervisory authority and to file a judicial appeal.
How can you exercise your rights?
To exercise these rights, you can address the Personal Data Specialist of "EMA PLUS SOLUTIONS" SRL with a written, dated and signed request to the e-mail address: info@zbor24.ro or to the following correspondence address: "EMA PLUS SOLUTIONS ", Bucharest, Bucharest-Ploiesti Road no. 73-81, floor 4, building no. 4, office 20, sector 2, Bucharest. A legible copy of the identity document of the signatory will be attached to the application.
These provisions may undergo occasional changes/updates. We recommend that you check these provisions each time you use the "EMA PLUS SOLUTIONS" SRL websites, in order to be informed about them at all times. By accessing the "EMA PLUS SOLUTIONS" SRL websites or using the "EMA PLUS SOLUTIONS" SRL services through the mentioned websites, after the changes, the new provisions will be considered accepted.