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Got a delayed or canceled flight? Find out what you can do
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Got a delayed or canceled flight? Find out what you can do

When a flight is delayed or canceled, frustration is inevitable and you wonder what you can do to remedy the situation. Well, there are options and solutions at hand, and Zbor24.ro is here to provide you with the necessary assistance in requesting refunds or compensation.

In this article, we'll explore your rights as a passenger and how you can claim a refund or get compensation for a disrupted flight.

  •  When do I have the right to request reimbursement of my plane ticket?
  • When am I entitled to compensation?
  • When am I eligible for refunds and compensation?
  • How much can the compensation be?
  • How can we - Zbor24.ro - help you?

So, let's get straight to the point!

When are you entitled to a refund of your plane ticket?

Regardless of the circumstances, if your flight has been cancelled, you should know that you always have several options available to you to deal with this unpleasant situation: reimbursement of the cost of the ticket, change of flight dates, and sometimes you can also request compensation.

If the alternatives offered by the airline are not in line with your plans, you have every right to request a refund of the air ticket. If you bought a plane ticket through Zbor24.ro, our agents will help and guide you every step of the way.

The cost of the ticket can be refunded in the following situations:

  • If your flight has been delayed by more than 5 hours and you no longer wish to travel on that flight.
  • If your flight was canceled less than 14 days before departure and the alternative offered by the company does not correspond to your original travel plans.
  • If you have been denied boarding and do not wish to take the alternative flight offered.

When are you entitled to compensation?

Along with the flight reimbursement, you can also request compensation in the following situations:

  • If your flight was delayed by at least 3 hours.
  • If the flight was canceled less than 14 days before departure.
  • If you are denied boarding due to overbooking.

When are you eligible for refunds and compensation?

You have the right to claim refunds and/or compensation if the following conditions are met:

  •  You have a confirmed reservation for that flight.
  • The flight had to depart from the EU or be operated by an airline from the EU and have a destination in the EU.
  • The flight disruption occurred within the last 3 years.
  • The reason for the flight disruption was under the airline's control.

*It is important to note that you cannot get compensation if the reason for the delay or cancellation is considered an extraordinary circumstance (strike by airport or air traffic control employees, political unrest, adverse weather conditions or security risks), but you are still entitled for a refund.

How much can the compensation be?

If your flight is under 1,500 km, compensation can vary between €125 and €250. If the flight exceeds 1,500 km, the amount of compensation can be between €200 and €400.

What can we - Zbor24.ro - help you with?

A ticket with Zbor24.ro not only means a seat on the plane, but also 24/7 customer support in any situation regarding your trip.

Claiming refunds and compensation is an arduous and time-consuming process. So, arm yourself with patience and be sure that the Zbor24.ro agents will do everything in their power to take over the effort and help you solve the problem.

Zbor24.ro wishes you pleasant travels and fewer disrupted flights!

Zbor24.ro – your reliable travel partner.